The most frequently asked questions about water main breaks are answered here.
Please report suspected water main breaks to 311 or 645-3111 immediately (Monday - Friday 7a.m. - 6p.m.)
or to 645-7788 after hours and weekends.
All non-emergency city services can be reached through the 311 Call Center.
Just dial 3-1-1 or 645-6111.
Water in the basement is usually caused by one of two sources:
1) stormwater seeping through walls, floors or windows, or
2) sanitary sewer backups from the basement drain.
Learn more about the common causes, where to report storm and sanitary sewer problems, what we are doing about aging sewers and wet weather problems, and other tips.
For a sewer backup coming through the floor drain, please call as soon as possible: (614) 645 7102 (available 24 hours). Learn about important safety information and clean-up instructions.
This program will cover the cost of an approved backflow prevention device for single and two-family homes in Columbus that have experienced sewer backups during wet weather. Sewer backups must be reported immediately to the 24-HOUR Sewer Maintenance Operations Center at 645-7102, 311 OR 645-3111.
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